Terms of Use & Refunds/Returns

Returns or Reprints of Custom Products 

We want everything you ordered from Sticker & Co to arrive exactly as you approved. If you are unhappy with the product for any reason, please visit our Returns page www.stickerandco.com/returns to contact our Customer Service Team with your concerns and we’ll send a full replacement on us.

Returns of Reprints of Non-Custom Products 

Items that are not personalized can also be returned or exchanged within 45 days of the purchase date. Please send the unused items along with a note including your Order I.D. to our Customer Service Team. Once the item(s) have been received by us, you will receive an email confirmation with your exchange or refund details.To return your order, please contact us to share your concerns and return the unused stickers to Sticker & Co at:

Sticker & Co
ATTN: Customer Service
33 Science Street
Ballston Spa, NY 12020

Once your return has been received, our Customer Service Team will process the refund (less any shipping fees) to the account details used at the time of purchase.Refunds will be processed as a credit of the total of your entire order to the account details used at the time of purchase. The refund time frame will depend on your method of payment. Partial refunds will include a credit for the item price (less any discounts) plus the appropriate tax.


Terms of Use


Sticker & Co is about sharing memories with the people you care about. Our waterproof stickers are made for durability and to look like new for months, even years to come. Our premium materials are top-quality; we’ve been in the printing industry for over a decade and know that our customers deserve the best. You’ll love us; we guarantee it. Count on free shipping, fantastic service, and a product you’ll love.

When you upload your images, all Sticker & Co users must respect the intellectual property rights of others, including copyright and trademarks. Respecting other individuals’ or corporate intellectual property is the law and of utmost importance. You must only upload content that you own, have created, or have permission to use and authorize others to use it. An important note, it is up to you to make sure you are not breaking any laws by uploading images to be printed through the Sticker & Co application.

Please read the agreement below. Using this website means you accept our Terms of Use. If you do not agree with its terms, do not use this website.

Legal Agreement

All visitors (“user”, “you”, “your”) to the Sticker & Co website at www.stickerandco.com (“the website”) are entering a binding legal agreement on the following terms (the “agreement”) when using the website. The agreement is between the user and Sticker & Co LLC (“Sticker & Co”, “Stickerandco.com”, “The company”, “we”, “us”, “our” refer to Sticker & Co LLC as the context requires) and use of this website indicates continued acceptance of this agreement.


Our services are available only to, and may only be used by, individuals who can form legally binding contracts under applicable law. Our services are not available to persons under 16 years of age.

Amendment to this agreement

Our terms may be amended from time to time, and we will email you the changes to the email address you have registered with Sticker & Co, or we shall display information about the changes on our home page, or both. Regardless, your continuing use of the company’s website will be taken to be acceptance of the new terms.

Our service

Sticker & Co provides companies and individuals with the ability to upload owned artwork, photos, logos, and designs into the Sticker & Co website to be printed and fulfilled, including payment processing, customer services. Sticker & Co will arrange for the delivery of the physical product(s) to you or your customer.

The digital content that is uploaded onto our website (“your content”) during the order process will be stored in your account if you choose to create one, strictly for reordering purposes.


You may choose to become a registered member (“member”) of the Sticker & Co website by setting up an account. All accounts need a username and password when registering to become a member and create an account.

Sticker & Co cares about your privacy. You can read our privacy policy if you would like to know how we handle your personal information and account details.


All members are responsible for their password and any actions made on the Sticker & Co website using their individual password, including any images or artwork uploaded, products purchased, even if this was done without your approval. You are the only person responsible for any use of your password.

Never disclose your password to any other person, and do not keep your password where another person can copy it. If you know or believe someone else knows your password, it must be changed immediately.

Uploaded Images or Artwork

Respecting other individuals’ or corporate intellectual property is the law and of utmost importance. You are entirely responsible for checking the legal rights to use any images uploaded for print on the Sticker & Co website. When you upload content onto the Sticker & Co website and want it to be printed, you represent and warrant that:


  • You own the content, or if you are not the owner, that you have permission to use the content, and that you have all the rights required to display and reproduce the content;
  • The content you upload will not infringe the intellectual property rights or other rights of any person or entity, including copyright, moral rights, trademark, patent or rights of privacy or publicity; You are entirely responsible for any lawsuits brought against you if you choose to upload images for print and do not have the legal right to use them and you agree to hold Sticker & Co harmless from any claim brought against you from the use of copyrighted images and artwork.
  • Your use of the Sticker & Co website will comply with all applicable law, rules, and regulations;
  • You have permission to use the image of all persons appearing in your photos and the content does not contain material that defames or vilifies any person, people, races, religion or religious group and is not obscene, pornographic, indecent, harassing, threatening, harmful, invasive of privacy or publicity rights, abusive to animals or people, illegal, inflammatory or otherwise objectionable;
  • The upload does not include malicious code, including but not limited to viruses, trojan horses, worms, time bombs, cancelbots, or any other computer programming routines that may damage, interfere with, surreptitiously intercept, or expropriate any system, program, data, or personal information; and the image or graphics are not misleading and deceptive
  • Sticker & Co reserves the right to review images being ready for production and, if in our sole discretion deemed necessary, remove and/or cancel your account because the content breaches your agreement with us and/or any applicable laws, or otherwise. We reserve the right to refuse to print any image and remove any images from our server at any time or for any reason. You agree to indemnify Sticker & Co in respect of any direct or indirect damage caused due to your breach of one or more of these warranties.
  • By uploading content to the Sticker & Co website, you understand that due to variations in monitors, browsers, and printing materials, colors may appear slightly different in print than they do on screen.


Purchasing a Product on Sticker & Co

Users can purchase sticker collages, wall decals, and phone grip stickers on our website using a valid credit card, apple pay, amazon pay, or the PayPal system.

You do not have to be a member of the Sticker & Co website to purchase a product.

The price you pay is fixed at the time of ordering. Prices listed on our website are current, but prices may change without notice. We also reserve the right to make corrections in the event of a misprint. We have undertaken reasonable efforts to ensure that the information contained on our website is accurate; however, we are not responsible for the completeness or accuracy of the information on our website. In the event of any inaccuracies in our content or pricing, we reserve the right to refuse/cancel any order whether or not the order has been confirmed and/or payment has been made. Payments for such orders shall be refunded.

You may not cancel an order once it has been submitted.

It is the customer’s responsibility to ensure the product delivery address is correct. Sticker & Co takes no responsibility for any product a customer does not receive because of errors in the delivery address given to us.


Gift Certificate Terms and Conditions

Gift Certificates can only be redeemed online via Sticker & Cos’ Website, www.stickerandco.com, toward the purchase of Sticker & Co merchandise and may not be used to purchase further Gift Certificates. They cannot be refunded, resold, transferred for value, redeemed for cash and are non-negotiable instruments.

Special offers, promotions, and discounts do not apply to gift certificate purchases. 

The risk of loss and title for Gift Certificates passes to the purchaser upon our electronic transmission to the recipient. Sticker & Co is not responsible for lost or stolen Gift Certificates.

All gift certificate purchases and their use are subject to Sticker & Co Terms and Conditions of Sale.

All gift cards created from December 10th, 2022 on will have an expiration date nine years beyond the purchase date. All gift cards purchased prior will have an expiration date 5 years from purchase date. 


Sales Tax

Sticker & Co collects and remits sales tax as required by state and local laws and regulations. Prices listed on our website do not include sales tax, which will be added where applicable unless you provide us with a tax exemption certificate acceptable to the appropriate taxing authorities.


We print and package all orders in our facility in upstate New York. The shipping time will be selected and paid for by the customer or Sticker & Co (only for promotional purposes) at the time of purchase. Delivery will be facilitated by the United States Postal Service.

Damaged Goods and Returns

If a product is delivered to a customer physically damaged, Sticker & Co is happy to send a replacement once the Returns Form is filled out and a photo is uploaded showing reasonable proof of damage or the reason for the return.

Sticker & Co requests that you contact customer service within 45 days of receipt to tell us about the nature of the damage or print quality concerns so we can send you a replacement at no cost to you. We may request that you return the product so we may show the printing team of the quality concerns.

However, it is the customer’s responsibility to approve all images before they are purchased. It is the customer’s job to verify the quality of the image or graphic before ordering a product.

Intellectual Property Rights

All intellectual property rights in the Sticker & Co website, which include the proprietary customization software in the ordering process, are owned by Sticker & Co.


Sticker & Co incorporates customer reviews for the company website and product reviews. Our review program is called Reviews.io. If you do submit a review, then you are in agreement with the full Terms And Conditions of Reviews.io.

You agree with the following Review Guidelines:



  • Be accurate where it states facts
  • Reviews must be written from a privileged position i.e. you must have interacted with the company or product being reviewed. We do not allow reviews to be posted on behalf of the person in the privileged position
  • Be genuinely held where it states opinions
  • Comply with applicable law in any country in which it is posted




  • Contain any material which is defamatory of any other person
  • Contain any material which is obscene or offensive
  • Promote discrimination based on race, sex, religion, nationality, disability, sexual orientation, or age
  • Infringe any copyright, database right, or trademark of any other person
  • Contain misleading or deceptive statements or omissions or misrepresent Your identity or affiliation with any person
  • Falsely represent that You are a consumer
  • Contain any unsolicited or unauthorized advertising, promotional materials, junk mail, spam, chain letters, pyramid schemes, or other forms of solicitation or advertisement commercial or otherwise
  • Be made in breach of any legal duty owed to a third party such as a contractual duty or a duty of confidence
  • Be likely to harass any other person
  • Be likely to disrupt our service in any way
  • Give the impression that they emanate from us where this is not the case; and
  • Advocate, promote, or assist any unlawful act such as (by way of example only) copyright infringement or computer misuse



Sticker & Co may be affected by service outages, delays, or technical difficulties that may impact performance with the Internet or infrastructure failures. We do not guarantee that the Sticker & Co website will be uninterrupted.

Sticker & Co cannot warrant that uploads to this website will be protected against loss or be available to your personal account for reordering.


You agree to indemnify, defend and hold us, our owner, directors, employees, agents, and representatives harmless, as well as all third parties providing website services, their officers, directors, employees, agents, and representatives harmless, from and against any and all claims, damages, losses, liabilities, costs (including reasonable legal fees) or other expenses that arise directly or indirectly out of or from:


  • your breach of any clause of this agreement;
  • any allegation that any content that you submit to us or transmit to the website infringe or otherwise violate the copyright, trademark, trade secret or other intellectual property or other rights of any third party; and/or
  • your activities in connection with the website.


This indemnity will be applicable without regard to the negligence of any party, including any indemnified person.

Privacy policy

Your privacy is very important to us. Users of our website should refer to our privacy policy – which is incorporated into this agreement by reference for information about how we collect and use personal information.

Security of information

Though we strive to protect information and have partnered with top e-commerce service providers, no data transmission over the Internet can be guaranteed as totally secure. Accordingly, any information that you transmit to us is transmitted at your own risk.

Termination of access

Access to the website and your account can be terminated by us at any time and without notice.

Dispute Resolution

This Terms of Use agreement and all disputes relating to this document or relating to your use of the Sticker & Co website will be exclusively resolved under confidential binding arbitration held in Albany, New York.

You and Sticker & Co agree to submit to the personal and exclusive jurisdiction of the Federal and New York State courts in Albany County for purposes of enforcing any arbitration award. You and Sticker & Co agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated or representative action.


Mobile Terms & Conditions 

Sticker & Co offers its customers mobile alerts regarding marketing messages, sales, promotions, new product releases, cart reminders, order, and shipping notifications by SMS message (the “Service”) on 1-833-772-7040. By participating in the Service, you are agreeing to these Terms and to the Privacy Policy. 

Signing Up and Opting-In to the Service 

Enrollment in the Service requires you to provide your mobile phone number and to agree to these terms and conditions. You may not enroll if you are under 18 years old. Before the Service will start, you will need to agree to these Terms. Sticker & Co reserves the right to stop offering the Service at any time with or without notice. 


By opting into the Service, you: 

  1. Authorize Sticker & Co. to use auto dialer or non-auto dialed technology to send recurring text messages to the mobile phone number associated with your opt-in (i.e., the number listed on the opt-in form or, if none, the number from which you send the opt-in, or, if none, the number on file for the account associated with your opt-in).
  2. Acknowledge that you do not have to agree to receive messages as a condition of purchase.
  3. Confirm that you are the subscriber to the relevant phone number or that you are the customary user of that number on a family or business plan and that you are authorized to opt in.
  4. Consent to the use of an electronic record to document your opt-in. To request a free paper or email copy of the opt-in or to update our records with your contact information, contact 866-797-6263 or hello@stickerandco.com. To view and retain an electronic copy of these Terms or the rest of your opt-in, you will need (i) a device (such as a computer or mobile phone) with Internet access, and (ii) and either a printer or storage space on such device. For an email copy, you'll also need an email account you can access from the device, along with a browser or other software that can display the emails.

Content You May Receive 

Once you affirm your choice to opt-in to the Service on 1-833-772-7040 your message frequency may vary. You may receive alerts about:

  1. Sale promotions
  2. Event information
  3. Product launch announcements
  4. Cart reminders
  5. Order Confirmations
  6. Shipping Notifications
  7. Other Order Updates

Charges and Carriers 

Message and data rates may apply. Please consult your service agreement with your wireless carrier or contact your wireless carrier to determine your phone's pricing plan and the charges for sending and receiving text messages. You acknowledge that you are responsible for any message, data or other charges incurred (usage, subscription, etc.) as a result of using the Service. 

Supported carriers are AT & T, T-Mobile, Verizon Wireless, Sprint, Boost, Virgin Mobile, U.S. Cellular, Cricket, Alltel, Cincinnati Bell, Cellcom, C-Spire, nTelos, MetroPCS, and other smaller regional carriers. The Service may not be available on all wireless carriers. Sticker & Co may add or remove any wireless carrier from the Service at any time without notice. Sticker & Co and mobile carriers are not responsible for any undue delays, failure of delivery, or errors in messages.  

To Stop the Service 

To stop receiving text messages from Sticker & Co, text the word STOP to 1-833-772-7040 any time or reply STOP to any of the text messages you have received from Sticker & Co. After texting STOP to 1-833-772-7040, you will receive one additional message confirming that your request has been processed.


You can text HELP for help at any time to 1-833-772-7040. This will provide you with a phone number and email address (866-797-6263 and hello@stickerandco.com). You can also contact us at Sticker & Co, 33 Science Street, Ballston Spa, New York 12020. 

Changes to Terms

These Mobile Terms and Conditions are subject to change at any time without notice.

Sticker & Co is not responsible or liable to comply with this agreement where such failure is due to circumstances beyond our reasonable control. All Sticker & Co members may close their accounts at any time. 

Arbitration and Class Action Waiver

Please read this carefully.  It affects your rights. Any dispute or claim relating in any way to your use of Sticker & Co Stickers will be resolved by binding arbitration, rather than court. 

This agreement to arbitrate is intended to be broadly interpreted, and expressly includes claims brought under the Telephone Consumer Protection Act, 47 U.S.C. § 227 et seq., or any other statute, regulation, or legal or equitable theory.  You and Sticker & Co hereby agree that the Federal Arbitration Act, 9 U.S.C. 1, et seq. (“FAA”) applies to this agreement to arbitrate, and governs all questions of whether a dispute is subject to arbitration.  Unless you and we agree otherwise in writing, arbitration shall be administered by the American Arbitration Association’s Consumer Arbitration Rules in effect at the time of filing of the arbitration (the “AAA’s Rules”).  However, just as a court would, the arbitrator or arbitrators must honor the terms and limitations in this Agreement, and can award damages and relief (including any attorneys’ fees) authorized by law and/or the AAA’s Rules.  The arbitration decision and award is final and binding, with some exceptions under the FAA, and judgment on the award may be entered in any court of competent jurisdiction.  YOU AGREE THAT, BY ENTERING INTO THIS AGREEMENT, YOU AND STICKER & CO ARE EACH WAIVING THE RIGHT TO A TRIAL BY JURY AND THE RIGHT TO PARTICIPATE IN ANY CLASS, REPRESENTATIVE, OR COLLECTIVE PROCEEDING. 


You and STICKER & CO are each responsible for our respective costs relating to counsel, experts, and witnesses, as well as any other costs relating to the arbitration. STICKER & CO, however, will pay for the arbitration administrative or filing fees, including the arbitrator and/or other AAA case management fees, for any claim seeking $75,000 or less, unless the claim is determined by the arbitrator to be frivolous.  Otherwise, the AAA’s Rules regarding costs and payment apply.

This agreement to arbitrate does not preclude you from bringing issues to the attention of federal, state, or local agencies. Such agencies can, if the law allows, seek relief against us on your behalf. 

If any term of this Section (Arbitration and Class Action Waiveris to any extent illegal, otherwise invalid, or incapable of being enforced, such term shall be excluded to the extent of such invalidity or unenforceability; all other terms hereof shall remain in full force and effect; and, to the extent permitted and possible, the invalid or unenforceable term shall be deemed replaced by a term that is valid and enforceable and that comes closest to expressing the intention of such invalid or unenforceable term.  If application of this Severability provision should materially and adversely affect the economic substance of the transactions contemplated hereby, the Party adversely impacted shall be entitled to compensation for such adverse impact, provided the reason for the invalidity or unenforceability of a term is not due to serious misconduct by the Party seeking such compensation.


How do we use your personal information?

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Website (for example, by generating analytics about how our customers browse and interact with the Website, and to assess the success of our marketing and advertising campaigns). 

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address, and email address.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing (if applicable): With your permission, we may send you emails about our store, new products, and other updates.

Text marketing (if applicable): With your permission, we may send text messages about our store, new products, and other updates. Updates include Checkout Reminders. Webhooks will be used to trigger the Checkout Reminders messaging system. 

Sticker & Co uses cookies to collect information around abandoned shopping carts. A cart is considered abandoned within one hour of inactivity/lack of purchase. Once the cart is considered abandoned, an SMS message will be sent as a reminder.


Have questions? Contact us!