Terms of Use & Refunds/Returns

Returns or Reprints of Custom Products 

We want everything you ordered from Sticker & Co to arrive exactly as you approved. If you are unhappy with the product for any reason, please visit our Returns page www.stickerandco.com/returns to contact our Customer Service Team with your concerns and we’ll send a full replacement on us.

Returns of Reprints of Non-Custom Products 

Items that are not personalized can also be returned or exchanged within 45 days of the purchase date. Please send the unused items along with a note including your Order I.D. to our Customer Service Team. Once the item(s) have been received by us, you will receive an email confirmation with your exchange or refund details.To return your order, please contact us to share your concerns and return the unused stickers to Sticker & Co at:

Sticker & Co
ATTN: Customer Service
33 Science Street
Ballston Spa, NY 12020

Once your return has been received, our Customer Service Team will process the refund (less any shipping fees) to the account details used at the time of purchase.Refunds will be processed as a credit of the total of your entire order to the account details used at the time of purchase. The refund time frame will depend on your method of payment. Partial refunds will include a credit for the item price (less any discounts) plus the appropriate tax.


Terms of Use


Sticker & Co is about sharing memories with the people you care about. Our waterproof stickers are made for durability and to look like new for months, even years to come. Our premium materials are top-quality; we’ve been in the printing industry for over a decade and know that our customers deserve the best. You’ll love us; we guarantee it. Count on free shipping, fantastic service, and a product you’ll love.

When you upload your images, all Sticker & Co users must respect the intellectual property rights of others, including copyright and trademarks. Respecting other individuals’ or corporate intellectual property is the law and of utmost importance. You must only upload content that you own, have created, or have permission to use and authorize others to use it. An important note, it is up to you to make sure you are not breaking any laws by uploading images to be printed through the Sticker & Co application.

Please read the agreement below. Using this website means you accept our Terms of Use. If you do not agree with its terms, do not use this website.

Legal Agreement

All visitors (“user”, “you”, “your”) to the Sticker & Co website at www.stickerandco.com (“the website”) are entering a binding legal agreement on the following terms (the “agreement”) when using the website. The agreement is between the user and Sticker & Co LLC (“Sticker & Co”, “Stickerandco.com”, “The company”, “we”, “us”, “our” refer to Sticker & Co LLC as the context requires) and use of this website indicates continued acceptance of this agreement.


Our services are available only to, and may only be used by, individuals who can form legally binding contracts under applicable law. Our services are not available to persons under 16 years of age.

Amendment to this agreement

Our terms may be amended from time to time, and we will email you the changes to the email address you have registered with Sticker & Co, or we shall display information about the changes on our home page, or both. Regardless, your continuing use of the company’s website will be taken to be acceptance of the new terms.

Our service

Sticker & Co provides companies and individuals with the ability to upload owned artwork, photos, logos, and designs into the Sticker & Co website to be printed and fulfilled, including payment processing, customer services. Sticker & Co will arrange for the delivery of the physical product(s) to you or your customer.

The digital content that is uploaded onto our website (“your content”) during the order process will be stored in your account if you choose to create one, strictly for reordering purposes.


You may choose to become a registered member (“member”) of the Sticker & Co website by setting up an account. All accounts need a username and password when registering to become a member and create an account.

Sticker & Co cares about your privacy. You can read our privacy policy if you would like to know how we handle your personal information and account details.


All members are responsible for their password and any actions made on the Sticker & Co website using their individual password, including any images or artwork uploaded, products purchased, even if this was done without your approval. You are the only person responsible for any use of your password.

Never disclose your password to any other person, and do not keep your password where another person can copy it. If you know or believe someone else knows your password, it must be changed immediately.

Uploaded Images or Artwork

Respecting other individuals’ or corporate intellectual property is the law and of utmost importance. You are entirely responsible for checking the legal rights to use any images uploaded for print on the Sticker & Co website. When you upload content onto the Sticker & Co website and want it to be printed, you represent and warrant that:


  • You own the content, or if you are not the owner, that you have permission to use the content, and that you have all the rights required to display and reproduce the content;
  • The content you upload will not infringe the intellectual property rights or other rights of any person or entity, including copyright, moral rights, trademark, patent or rights of privacy or publicity; You are entirely responsible for any lawsuits brought against you if you choose to upload images for print and do not have the legal right to use them and you agree to hold Sticker & Co harmless from any claim brought against you from the use of copyrighted images and artwork.
  • Your use of the Sticker & Co website will comply with all applicable law, rules, and regulations;
  • You have permission to use the image of all persons appearing in your photos and the content does not contain material that defames or vilifies any person, people, races, religion or religious group and is not obscene, pornographic, indecent, harassing, threatening, harmful, invasive of privacy or publicity rights, abusive to animals or people, illegal, inflammatory or otherwise objectionable;
  • The upload does not include malicious code, including but not limited to viruses, trojan horses, worms, time bombs, cancelbots, or any other computer programming routines that may damage, interfere with, surreptitiously intercept, or expropriate any system, program, data, or personal information; and the image or graphics are not misleading and deceptive
  • Sticker & Co reserves the right to review images being ready for production and, if in our sole discretion deemed necessary, remove and/or cancel your account because the content breaches your agreement with us and/or any applicable laws, or otherwise. We reserve the right to refuse to print any image and remove any images from our server at any time or for any reason. You agree to indemnify Sticker & Co in respect of any direct or indirect damage caused due to your breach of one or more of these warranties.
  • By uploading content to the Sticker & Co website, you understand that due to variations in monitors, browsers, and printing materials, colors may appear slightly different in print than they do on screen.


Purchasing a Product on Sticker & Co

Users can purchase sticker collages, wall decals, and phone grip stickers on our website using a valid credit card, apple pay, amazon pay, or the PayPal system.

You do not have to be a member of the Sticker & Co website to purchase a product.

The price you pay is fixed at the time of ordering. Prices listed on our website are current, but prices may change without notice. We also reserve the right to make corrections in the event of a misprint. We have undertaken reasonable efforts to ensure that the information contained on our website is accurate; however, we are not responsible for the completeness or accuracy of the information on our website. In the event of any inaccuracies in our content or pricing, we reserve the right to refuse/cancel any order whether or not the order has been confirmed and/or payment has been made. Payments for such orders shall be refunded.

You may not cancel an order once it has been submitted.

It is the customer’s responsibility to ensure the product delivery address is correct. Sticker & Co takes no responsibility for any product a customer does not receive because of errors in the delivery address given to us.

Sales Tax

Sticker & Co collects and remits sales tax as required by state and local laws and regulations. Prices listed on our website do not include sales tax, which will be added where applicable unless you provide us with a tax exemption certificate acceptable to the appropriate taxing authorities.


We print and package all orders in our facility in upstate New York. The shipping time will be selected and paid for by the customer or Sticker & Co (only for promotional purposes) at the time of purchase. Delivery will be facilitated by the United States Postal Service.

Damaged Goods and Returns

If a product is delivered to a customer physically damaged, Sticker & Co is happy to send a replacement once the Returns Form is filled out and a photo is uploaded showing reasonable proof of damage or the reason for the return.

Sticker & Co requests that you contact customer service within 45 days of receipt to tell us about the nature of the damage or print quality concerns so we can send you a replacement at no cost to you. We may request that you return the product so we may show the printing team of the quality concerns.

However, it is the customer’s responsibility to approve all images before they are purchased. It is the customer’s job to verify the quality of the image or graphic before ordering a product.

Intellectual Property Rights

All intellectual property rights in the Sticker & Co website, which include the proprietary customization software in the ordering process, are owned by Sticker & Co.


Sticker & Co incorporates customer reviews for the company website and product reviews. Our review program is called Reviews.io. If you do submit a review, then you are in agreement with the full Terms And Conditions of Reviews.io.

You agree with the following Review Guidelines:



  • Be accurate where it states facts
  • Reviews must be written from a privileged position i.e. you must have interacted with the company or product being reviewed. We do not allow reviews to be posted on behalf of the person in the privileged position
  • Be genuinely held where it states opinions
  • Comply with applicable law in any country in which it is posted




  • Contain any material which is defamatory of any other person
  • Contain any material which is obscene or offensive
  • Promote discrimination based on race, sex, religion, nationality, disability, sexual orientation, or age
  • Infringe any copyright, database right, or trademark of any other person
  • Contain misleading or deceptive statements or omissions or misrepresent Your identity or affiliation with any person
  • Falsely represent that You are a consumer
  • Contain any unsolicited or unauthorized advertising, promotional materials, junk mail, spam, chain letters, pyramid schemes, or other forms of solicitation or advertisement commercial or otherwise
  • Be made in breach of any legal duty owed to a third party such as a contractual duty or a duty of confidence
  • Be likely to harass any other person
  • Be likely to disrupt our service in any way
  • Give the impression that they emanate from us where this is not the case; and
  • Advocate, promote, or assist any unlawful act such as (by way of example only) copyright infringement or computer misuse



Sticker & Co may be affected by service outages, delays, or technical difficulties that may impact performance with the Internet or infrastructure failures. We do not guarantee that the Sticker & Co website will be uninterrupted.

Sticker & Co cannot warrant that uploads to this website will be protected against loss or be available to your personal account for reordering.


You agree to indemnify, defend and hold us, our owner, directors, employees, agents, and representatives harmless, as well as all third parties providing website services, their officers, directors, employees, agents, and representatives harmless, from and against any and all claims, damages, losses, liabilities, costs (including reasonable legal fees) or other expenses that arise directly or indirectly out of or from:


  • your breach of any clause of this agreement;
  • any allegation that any content that you submit to us or transmit to the website infringe or otherwise violate the copyright, trademark, trade secret or other intellectual property or other rights of any third party; and/or
  • your activities in connection with the website.


This indemnity will be applicable without regard to the negligence of any party, including any indemnified person.

Privacy policy

Your privacy is very important to us. Users of our website should refer to our privacy policy – which is incorporated into this agreement by reference for information about how we collect and use personal information.

Security of information

Though we strive to protect information and have partnered with top e-commerce service providers, no data transmission over the Internet can be guaranteed as totally secure. Accordingly, any information that you transmit to us is transmitted at your own risk.

Termination of access

Access to the website and your account can be terminated by us at any time and without notice.

Dispute Resolution

This Terms of Use agreement and all disputes relating to this document or relating to your use of the Sticker & Co website will be exclusively resolved under confidential binding arbitration held in Albany, New York.

You and Sticker & Co agree to submit to the personal and exclusive jurisdiction of the Federal and New York State courts in Albany County for purposes of enforcing any arbitration award. You and Sticker & Co agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated or representative action.


Sticker & Co is not responsible or liable to comply with this agreement where such failure is due to circumstances beyond our reasonable control. All Sticker & Co members may close their accounts at any time.



Sticker & Co (hereinafter, “We,” “Us,” “Our”) is offering a mobile messaging program (the “Program”), which you agree to use and participate in subject to these Mobile Messaging Terms and Conditions and Privacy Policy https://www.stickerandco.com/pages/terms-of-use (the “Agreement”). By opting in to or participating in any of our Programs, you accept and agree to these terms and conditions, including, without limitation, your agreement to resolve any disputes with us through binding, individual-only arbitration, as detailed in the “Dispute Resolution” section below. This Agreement is limited to the Program and is not intended to modify other Terms and Conditions or Privacy Policy that may govern the relationship between you and Us in other contexts.

  1. User Opt In: The Program allows Users to receive SMS/MMS mobile messages by affirmatively opting into the Program, such as through online or application-based enrollment forms. Regardless of the opt-in method you utilized to join the Program, you agree that this Agreement applies to your participation in the Program. By participating in the Program, you agree to receive autodialed or prerecorded marketing mobile messages at the phone number associated with your opt-in, and you understand that consent is not required to make any purchase from Us. While you consent to receive messages sent using an autodialer, the foregoing shall not be interpreted to suggest or imply that any or all of Our mobile messages are sent using an automatic telephone dialing system (“ATDS” or “autodialer”). Message and data rates may apply. Message frequency varies.

  2. User Opt Out: If you do not wish to continue participating in the Program or no longer agree to this Agreement, you agree to reply STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to any mobile message from Us in order to opt out of the Program. You may receive an additional mobile message confirming your decision to opt out. You understand and agree that the foregoing options are the only reasonable methods of opting out. You acknowledge that our text message platform may not recognize and respond to unsubscribe requests that alter, change, or modify the STOP, END, CANCEL, UNSUBSCRIBE or QUIT keyword commands, such as the use of different spellings or the addition of other words or phrases to the command, and agree that Sticker & Co and its service providers will have no liability for failing to honor such requests.  You also understand and agree that any other method of opting out, including, but not limited to, texting words other than those set forth above or verbally requesting one of our employees to remove you from our list, is not a reasonable means of opting out.

  3. Program Description: Without limiting the scope of the Program, users that opt into the Program can expect to receive messages concerning the marketing, promotion, payment, delivery and sale of customized stickers. Messages may include checkout reminders.

  4. Cost and Frequency: Message and data rates may apply. You agree to receive messages periodically at Our discretion. Daily, weekly, and monthly message frequency will vary. The Program involves recurring mobile messages, and additional mobile messages may be sent periodically based on your interaction with Us.

  5. Support Instructions: For support regarding the Program, text “HELP” to the number you received messages from or email us at hello@stickerandco.com. Please note that the use of this email address is not an acceptable method of opting out of the program. Opt outs must be submitted in accordance with the procedures set forth above.

  6. MMS Disclosure: The Program will send SMS TMs (terminating messages) if your mobile device does not support MMS messaging.

  7. Our Disclaimer of Warranty: The Program is offered on an "as-is" basis and may not be available in all areas at all times and may not continue to work in the event of product, software, coverage or other changes made by your wireless carrier. We will not be liable for any delays or failures in the receipt of any mobile messages connected with this Program. Delivery of mobile messages is subject to effective transmission from your wireless service provider/network operator and is outside of Our control. Carriers are not liable for delayed or undelivered mobile messages.

  8. Participant Requirements: You must have a wireless device of your own, capable of two-way messaging, be using a participating wireless carrier, and be a wireless service subscriber with text messaging service. Not all cellular phone providers carry the necessary service to participate. Check your phone capabilities for specific text messaging instructions.

  9. Age Restriction: You may not use or engage with the Platform if you are under thirteen (13) years of age. If you use or engage with the Platform and are between the ages of thirteen (13) and eighteen (18) years of age, you must have your parent’s or legal guardian’s permission to do so. By using or engaging with the Platform, you acknowledge and agree that you are not under the age of thirteen (13) years, are between the ages of thirteen (13) and eighteen (18) and have your parent’s or legal guardian’s permission to use or engage with the Platform, or are of adult age in your jurisdiction. By using or engaging with the Platform, you also acknowledge and agree that you are permitted by your jurisdiction’s Applicable Law to use and/or engage with the Platform.

  10. Prohibited Content: You acknowledge and agree to not send any prohibited content over the Platform. Prohibited content includes:

- Any fraudulent, libelous, defamatory, scandalous, threatening, harassing, or stalking activity;

- Objectionable content, including profanity, obscenity, lasciviousness, violence, bigotry, hatred, and discrimination on the basis of race, sex, religion, nationality, disability, sexual orientation, or age;

- Pirated computer programs, viruses, worms, Trojan horses, or other harmful code;

- Any product, service, or promotion that is unlawful where such product, service, or promotion thereof is received;

- Any content that implicates and/or references personal health information that is protected by the Health Insurance Portability and Accountability Act (“HIPAA”) or the Health Information Technology for Economic and Clinical Health Act (“HITEC” Act); and

- Any other content that is prohibited by Applicable Law in the jurisdiction from which the message is sent.

  1. Dispute Resolution: In the event that there is a dispute, claim, or controversy between you and Us, or between you and Stodge Inc. d/b/a Postscript or any other third-party service provider acting on Our behalf to transmit the mobile messages within the scope of the Program, arising out of or relating to federal or state statutory claims, common law claims, this Agreement, or the breach, termination, enforcement, interpretation or validity thereof, including the determination of the scope or applicability of this agreement to arbitrate, such dispute, claim, or controversy will be, to the fullest extent permitted by law, determined by arbitration in Ballston Spa, NY before one arbitrator.

The parties agree to submit the dispute to binding arbitration in accordance with the Commercial Arbitration Rules of the American Arbitration Association (“AAA”) then in effect. Except as otherwise provided herein, the arbitrator shall apply the substantive laws of the Federal Judicial Circuit in which Sticker & Cos principle place of business is located, without regard to its conflict of laws rules. Within ten (10) calendar days after the arbitration demand is served upon a party, the parties must jointly select an arbitrator with at least five years’ experience in that capacity and who has knowledge of and experience with the subject matter of the dispute. If the parties do not agree on an arbitrator within ten (10) calendar days, a party may petition the AAA to appoint an arbitrator, who must satisfy the same experience requirement. In the event of a dispute, the arbitrator shall decide the enforceability and interpretation of this arbitration agreement in accordance with the Federal Arbitration Act (“FAA”). The parties also agree that the AAA’s rules governing Emergency Measures of Protection shall apply in lieu of seeking emergency injunctive relief from a court. The decision of the arbitrator shall be final and binding, and no party shall have rights of appeal except for those provided in section 10 of the FAA. Each party shall bear its share of the fees paid for the arbitrator and the administration of the arbitration; however, the arbitrator shall have the power to order one party to pay all or any portion of such fees as part of a well-reasoned decision. The parties agree that the arbitrator shall have the authority to award attorneys’ fees only to the extent expressly authorized by statute or contract. The arbitrator shall have no authority to award punitive damages and each party hereby waives any right to seek or recover punitive damages with respect to any dispute resolved by arbitration. 

THE PARTIES AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY VIA ARBITRATION AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE ARBITRATION PROCEEDING. Further, unless both parties agree otherwise in a signed writing, the arbitrator may not consolidate more than one person’s claims, and may not otherwise preside over any form of a representative or class proceeding.  

Except as may be required by law, neither a party nor the arbitrator may disclose the existence, content, or results of any arbitration without the prior written consent of both parties, unless to protect or pursue a legal right. If any term or provision of this Section is invalid, illegal, or unenforceable in any jurisdiction, such invalidity, illegality, or unenforceability shall not affect any other term or provision of this Section or invalidate or render unenforceable such term or provision in any other jurisdiction. If for any reason a dispute proceeds in court rather than in arbitration, the parties hereby waive any right to a jury trial. This arbitration provision shall survive any cancellation or termination of your agreement to participate in any of our Programs.

  1. Florida Law: We endeavor to comply with the Florida Telemarketing Act and the Florida Do Not Call Act as applicable to Florida residents.  For purposes of compliance, you agree that we may assume that you are a Florida resident if, at the time of opt-in to Program, (1) your shipping address, as provided is located in Florida or (2) the area code for the phone number used to opt-into the Program is a Florida area code.  You agree that the requirements of the Florida Telemarketing Act and the Florida Do Not Call Act do not apply to you, and you shall not assert that you are a Florida resident, if you do not meet either of these criteria or, in the alternative, do not affirmatively advise us in writing that you are a Florida resident by sending written notice to us.  Insofar as you are a Florida resident, you agree that mobile messages sent by Us in direct response to mobile messages or requests from You (including but are not limited to response to Keywords, opt-in, help or stop requests and shipping notifications) shall not constitute a “telephonic sales call” or “commercial telephone solicitation phone call” for purposes of Florida Statutes Section 501 (including but not limited to sections 501.059 and 501.616), to the extent the law is otherwise relevant and applicable.

  2. Miscellaneous: You warrant and represent to Us that you have all necessary rights, power, and authority to agree to these Terms and perform your obligations hereunder, and nothing contained in this Agreement or in the performance of such obligations will place you in breach of any other contract or obligation. The failure of either party to exercise in any respect any right provided for herein will not be deemed a waiver of any further rights hereunder. If any provision of this Agreement is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that this Agreement will otherwise remain in full force and effect and enforceable. Any new features, changes, updates or improvements of the Program shall be subject to this Agreement unless explicitly stated otherwise in writing. We reserve the right to change this Agreement from time to time. Any updates to this Agreement shall be communicated to you. You acknowledge your responsibility to review this Agreement from time to time and to be aware of any such changes. By continuing to participate in the Program after any such changes, you accept this Agreement, as modified.


How do we use your personal information?

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Website (for example, by generating analytics about how our customers browse and interact with the Website, and to assess the success of our marketing and advertising campaigns). 

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address, and email address.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing (if applicable): With your permission, we may send you emails about our store, new products, and other updates.

Text marketing (if applicable): With your permission, we may send text messages about our store, new products, and other updates. Updates include Checkout Reminders. Webhooks will be used to trigger the Checkout Reminders messaging system.